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“Between paradise and hell“ Strategic business plan |
XXX – (firmos pav CONTENT 1.VISION 2 2. MISSION STATEMENT 2 3. CORPORATE VALUES 4 4. BUSINESS OBJECTIVES AND MAJOR GOALS 5 5. KEY STRATEGIES 6 6.SWOTS’s 10 7. STRATEGY 12 CONCLUSION 13 BIBLIOGRAPHY: 14 1.VISION Our Vision is to become the most leading company in geographical area. We will earn this leadership position by providing to our distributors and clients high-quality services, reasonably prices and all time interesting night’s performance. Also our vision is to create the only club of its kind, unique music, the atmosphere, selected clients. The aim is to create a unique place where clients can have fun with anyone who meets the requirements oof the club. This will allow us to reach a safe place to which the clients will have confidence, and will always come when they have time. 2. MISSION STATEMENT What do we do the best? Qualitative service to clients; Friendly atmosphere; Reasonably prices; Interesting, nowhere seen surroundings; Staff outfit image all halls style; Cleanliness. What needs can we satisfy for customers that competitors cannot provide? Spacious premises; Different program, for example, competition among clients who drink mostly and in the end of party the winner table gets free invitations to come next time and have VIP sitting pplaces; Skilled staff which reacts quick, is friendly, attentive and helpful; It will be two floors: first and second, thus, in each other – different music and style; Not only alcohol drinks but also milk cocktails and some deserts; Only limited number of people because of nnot being crush; Special room for smokers; VIP places. What kind of image do we want? First floor will be like a hell and second one will let you feel that you are in paradise; In ‘‘hell’’ would be hard music, such like rock, metal and so on. The hall would be dark with good light effects; In ‘‘paradise’’ the main music would be 80’s and sometimes it would be included live music (for example, one time in week). Surroundings would remind real paradise. What do we want to be known for? Our mission is to be leader, thus, we want to achieve a good company’s name; Club should be known because of the highest quality; One time client is not our aim; The clients should connect the club with a certain quality, the place to which they can aalways go and satisfy its expectations. What kind of customers do we want to have? The target client is people with well- paid salaries; The client, for who quality is the most important. What personal needs do we want to satisfy? Good music; Friendly atmosphere; Interesting program; Live music; Our work is our passion; Financial satisfy; Satisfaction from customer satisfaction. 3. CORPORATE VALUES What is our philosophy, ethical and social responsibilities and values? Our philosophy: ‘‘Ask clients what is important to them. Ask employees what is important to them. Then do it!’’ At first our philosophy is go with needs of clients. WWe do not want to take place within the framework of peeled in an earlier draft we want to know the clients’ needs and strive to meet them if possible. Of course, taking into account the majority. Ethical and social responsibilities and values: Honesty observing the law; Using inside information; Supplier relations and purchasing; Acquiring information; Use of company assets; Pricing, contracting, billing. What value do we want to have to our customers, suppliers and distributors? Client satisfaction; Client importance; Commitment to quality; Commitment to innovation; Importance for honesty; Duty to suppliers; Duty to distributors; Protecting the environment. 4. BUSINESS OBJECTIVES AND MAJOR GOALS Where do we want to be in 5 years? To restore primary money back; To become the leader and the most known club not only in geographical area but also in another geographical areas; To create more entertainment which best satisfy clients needs; To grow the business; To find regular clients; To find new clients; Develop a permanent clientele; Growing profit. 5. KEY STRATEGIES CRITICAL SUCCES FACTORS Achieving credibility Plan is quite real, thus it’s credibility – 100%. Given financial plan, which is very realistic and prepared with the main details can be sure of the success of our venture. Our goal is also flexible and adapt to market needs. One of the biggest disadvantages is to finance projects with bank loan. Maintaining product quality standards: All time restore program; Non-smoking lets feel comfortable and satisfy yourself in good surroundings; Surroundings in which included furniture, ttoilets must be all time attended; Good security, it is good, when you can feel safety. Finding needed resources Our primary capital and long-term loan from bank. Although funding from bank loans is associated with some risk, however, fully in the implementation of the plan, this should not be an obstacle to the implementation of the project. And hence the loan must be paid back with surplus. Performing additional market research to stay in touch with customer needs In the initial identification of potential clients, we know that our club should meet the needs of all clients. Of course, changes will implemented in following together with market needs, changes tastes of clients, etc.
Establishing definitions and standards of how a company serves and listens to all customers Company tries to do the best and every client’s opinion is very important (it will be a nice visitor’s book, in which everyone can write him comments). Establishing internal and external communication standards Internal communication standards: Good salary lets employees work much more better; Employees open – heart communication (but it must be within limits) with director let reveal employees reasons why they do not work very well. Every year must be some party for employees, they should know, that they are very necessary and important for company; Training programs; External communication standards: Stay in touch with clients; Opening to the client; Efforts to meet the needs of clients; Individual approach to client. Profitability If oour all goals will be achieved successfully, every year profitability should increase. Details are presented in the table– Forecast of results (page 9-10). Cost-effective activity and operations With such large investments have to reckon with the costs. However, the costs as high or lower than the revenue from business premises. You have to count the spending on servicing, security, cleaning services, maintenance of local supply, as well additional costs. Establishing a continuous improvement policy for reviewing and evaluating progress The company will be refined as due came to changes in the market. The Strategic business plan can be changed under the influence of economic, social factors, and even such as changes in clients’ tastes. Commitment and willingness from the owner(s) to make changes One of the objectives of the company is adapting to client needs, and these changes will be introduced on a regular basis only when the need arises. Employees to their tasks will be prepared, and will be approached to do so with full commitment. Preparing workers provide special training for the profession, as well as workers pick the best fit for position. Financial plan that ensures enough cash flow and sales revenue to grow the company effectively FORECAST OF RESULTS Description 2002 2003 Structure Indicators Dynamics Indicators 2002 2003 1. Inocme from sale and equate with them, including: a) internal services b) other services ( rent a club, organize of weddings etc.) 2. Operating expenses, including: a) depreciation b) the use of energy c) costs of delivery d) salaries e) benefits to employees f) other costs 2.658.000,- 2.600.000,- 58.000,- 2.539.524,- 91.116,- 537.100,- 445.348,- 974.725,- 432.388,- 58.847,- 3.106.974,- 2.901.600,- 205.374,- 3.016.954,- 103.690,- 637.001,- 532.636,- 1.164.796,- 516.005,- 62.826,- 100,0 97,8 2,2 95,5 3,4 20,2 16,7 36,7 16,3 2,2 100,0 93,4 6,6 97,1 3,3 20,5 17,1 37,5 16,6 2,0 116,9 111,6 354,1 118,8 113,8 118,6 119,6 119,5 119,5 106,7 3 118.476,- 90.020 4,5 2,9 75,9 4 .Other operating income 5 Other operating costs 20.846,- 14.890,- 23.410,- 16.721,- 0,8 0,6 0,7 0,5 112,3 112,3 6. Result on operating activity (g. 2) 124.432,- 96.709,- 4,7 3,1 77,7 7. Financial income 8. Financial expenses 5.956,- 2.978,- 6.688,- 3.344,- 0,2 0,1 0,2 0,1 112,3 112,3 9. Result on economic activity (g.3) 127.410,- 100.053,- 4,8 3,2 78,5 10. Extraordinary gains (+) 11. Extraordinary losses (-) 0,- 0,- 0,- 0,- 0 0 12. Finance Result gross(g.4) 127.410,- 100.053,- 4,8 3,2 78,5
13. Mandatory result of the financial burden 50.964,- 40.021,- 1,9 1,3 78,5 14. Financial Result net (g.5) 76.446,- 60.032,- 2,9 1,9 78,5 A plan to deal with downturns should they occur First of all, we must analyze the causes of demand, secondly determine whether demand can be restimulated by new target, by changing image, or by more effective communication. At last, our task would be to reveerse declining demand through creative remarketing. Systems and administrative policies to enhance employees do their jobs effectively It is important how employee satisfy him job, thus it is done regularly audit. If job is done perfectly, that employee is awarded by premium. If no, he is sent to a training program to learn how to work effectively. 6.SWOTS’s Strengths & Weaknesses Strengths : Unique place; Unique design; May attract the rich clients; Anyone can find the kind of music for themselves; Active advertising; Highly qualified workers; Good relations with clients; The permanent clients; Good management can maximize the productivity of workers. Weaknesses: Possibility of the emergence of competition (very fast-grrowing industry); Danger of departing clients, in the case of an incomplete needs; Seasonality; Costs may be higher than anticipated; Costs of maintaining the local are not so high in the small town; Nature of the local may not like to potential customers. Opportunities & Threats Opportunities: Only one local in that type; Seasonal ttourist destination; Location, near the centre of city. Threats: The lack of people off-season; Other locals in the city; Small town; Market may have changes due to economic factors. 7. STRATEGY The strategy of our local would be to attract customers with products not offered in other local or enjoying a very strong position, such a live music. Here we want to make sure enriching our club in additional attractions (and what kind?). Actually cause the increase of interest in our premises (at relatively low cost). The biggest advantage of this investment would be exceptional local in music, climate, clients, design. We can say that this would be a local for everyone, but still with his characteristic specificity which will be attract solid circle of clients. Music is the most important element of local, emphasising its specificities and to give a unique character, which is why we want to< know what music is the most hearing and attracts most clients. Strategic objective chosen by our company allows for a large profit, despite the relatively specific clients. This is possible because of the fact that the level of their income allows them to accept the inflated prices, even if, in return for the services offered to them will show a very high quality. In club will be the ability to customize products to meet the needs of customers. CONCLUSION These goals, contained in the business plan will contribute to the investment. We can change the direction where the aims are not good to customers. However, as previously mentioned the most important will be open to changes, talk with individual client about the changes that are needed for the premises, management, maintenance, protection and maintaining the premises. We also consider changing the nature of events organised by a club such that most suit the client. The most nuisance is to finance the investment from bank loan. Uncertainty it is always the return on investment, however, prepared a financial plan clearly provides that the investment will be profitable. We bring under consideration, increased popularity of clients after opening the club due to interest a new place in a small town. What is the advantage of a small town is that you can minimize spending on advertising at its high efficiency. BIBLIOGRAPHY: Tokarski, A., Tokarski, M., Wójcik, J.,(2007); Jak solidnie przygotować profesjonalny biznesplan, Cedetu. Kotler, P., Keller, K.,(2005); Marketing Management, Prentice-Hall, Upper Saddle River, New Jersey, 12 th Edition.
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